Privacy Policy

1. Introduction

Marion Le Consultancy ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information that is necessary for us to provide our migration consultancy services. This may include:

Personal Identification Information: Name, date of birth, address, contact details (phone number, email address), and identification documents (e.g., passport, visa details).
Sensitive Information: This includes information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, and health information, where it is necessary for us to provide our services.
Employment and Education History: Details about your current and previous employment, educational qualifications, and other related information.
Financial Information: Bank details, tax file numbers, and other financial information required for processing applications.

We may collect this information in various ways, including directly from you, your authorized representatives, third parties, or publicly available sources where you have consented or as required by law.

3. Use of Personal Information

We use your personal information to:

Provide Migration Consultancy Services: Assist with visa applications, provide advice on immigration matters, and manage related services.
Verify Your Identity: Confirm your identity to prevent fraud and ensure compliance with legal obligations.
Communicate with You: Provide updates, respond to inquiries, and manage our relationship with you.
Manage and Administer Our Services: Ensure the efficient and effective delivery of our services.
Marketing: Send you information about our services and updates that may be of interest to you. You can opt-out of marketing communications at any time.
Compliance and Legal Obligations: Fulfil our legal and regulatory requirements, including cooperation with government agencies.

4. Disclosure of Personal Information

We may disclose your personal information to:

Government Agencies: Such as the Department of Home Affairs and other relevant bodies for processing visa applications and compliance purposes.
Third-party Service Providers: Who assist us in delivering our services, such as IT support, data storage, and professional advisers. These third parties are required to protect your information in accordance with this Privacy Policy.
Legal and Regulatory Bodies: To comply with legal obligations, enforce our terms and conditions, or protect our rights, property, or safety.
Other Parties with Your Consent: Where you have expressly consented to the disclosure.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

Physical Security: Secure office premises and restricted access to sensitive areas.
Electronic Security: Use of encryption, firewalls, and secure servers to protect electronic data.
Managerial Security: Regular training for staff on data protection and privacy policies.

When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and may charge a fee to cover the cost of providing access.

7. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and improve our services. Cookies are small text files that are stored on your device when you visit our website. You can control the use of cookies through your browser settings.

9. Electronic Communications

By providing your email address and/or phone number, you consent to receive electronic communications from us, including emails and SMS messages.

These communications may include information about our services, updates, marketing materials, and other relevant information.

Types of Electronic Communications: We may send you emails and SMS messages related to your visa application, service updates, reminders, and marketing communications. You can opt-out of marketing communications at any time by following the unsubscribe instructions provided in the communication.
Security of Electronic Communications: While we take reasonable steps to protect your personal information, electronic communications may not be completely secure. By consenting to electronic communications, you acknowledge that there is a risk that your information may be accessed by unauthorised third parties.
Storage and Access: We store electronic communications on secure servers. Access to these communications is restricted to authorized personnel only.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and we encourage you to review it regularly. Your continued use of our services following any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact Marion Le Consultancy via Email or Phone

This Privacy Policy is designed to comply with legal requirements and industry best practices, ensuring that Marion Le Consultancy protects client information effectively.